* We are hiring **
We are growing and looking
* We are hiring **
We are growing and looking for a top notch support Engineer to join our amazing cyber security company located in Israel.
Responsibilities:
• Provide client support and technical issue resolution via phone, E-mail, web and remote sessions
• Analyze and resolve operational and technical issues raised by the customer
• Maintain customer's CRM support tickets
• Obtain vast knowledge in software installation, functionality and configuration
• Perform production system and home system upgrade
• Carry out in house staging
• Improve client references by writing and maintaining documentation.
Requirements:
• 1 – 3 years of relevant customer service (Phone or Email) and/or technical experience with a wide range of support and services applications
• Experience with installing/upgrading of applications, writing SQL queries, performing backup/restore of MS SQL
• Experience with mobile devices platforms
• Experience with network monitoring platforms (Nagios)
• Experience with Windows Server OSs (2008, 32/64bit)
• Experience with Linux Operating Systems (Ubuntu, CentOS)
• Experience with VM environments (VCenter, VSphere)
• Familiar with mobile networks and protocols (GSM, UMTS, 2G-3G-4G,LTE)
• Analyzing and monitoring TCP\IP networks
• Works well under pressure
• Very good Spanish – must
• Travel abroad – 25%
Apply now:
http://jobswipe.co/anonymous?job=55cbc1f8f4b6c772548fdca3
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